FAQ

FAQ for Business Buyers

Company and certifications (7)

What kind of company is JASROO?

家氏滷國際有限公司 (JASROO INTERNATIONAL / JR International Ltd.) manufactures, processes and sells frozen meat products, supplying braised pork to restaurants, chain and multi-store brands, central kitchens and caterers. Its flagship product is Commercial Cui Lu.

How long has JASROO been making braised pork? What is the company's history?

The family began running a braised pork rice business in 1990 and became a braised pork manufacturer and supplier in 2003. The current company, 家氏滷國際有限公司, was established in November 2019. In 2020 it first obtained HACCP certification (previous plant); after moving to the current Sanchong site, the current HACCP and ISO 22000:2018 certificates were issued on 2026-03-24, valid to 2029-03-23. Its flagship commercial product is Commercial Cui Lu, and its own retail brand is 神奇粹魯.

What are JASROO's company registration details?

Business ID 85037936. You can verify it by searching the ID on the official Taiwan company registration search (MOEA).

Where is JASROO's factory?

No. 4, Ln. 129, Sec. 2, Guangfu Rd., Sanchong Dist., New Taipei City 241, Taiwan (R.O.C.) (Guangfu Factory).

What food safety certifications does JASROO hold, and how long are they valid?

The Guangfu Factory holds ISO 22000:2018 (certificate ARES/TW/I2603056F) and HACCP (certificate ARES/TW/I2603056), both issued by ARES on 2026-03-24 and valid to 2029-03-23. The scope is the manufacturing, processing and sale of frozen meat products.

Where can I verify the certificates?

Search certificate number ARES/TW/I2603056F or ARES/TW/I2603056 on the official ARES certificate lookup.

Does the JASROO factory have standard operating procedures (SOPs)?

Yes. The factory makes its products to a fixed SOP.

Products, specs and prices (7)

Which commercial braised pork does JASROO focus on?

Commercial Cui Lu: solids to braising liquid 5:5, available in 3KG and 1KG packs.

Where does the pork in Commercial Cui Lu come from?

Commercial Cui Lu and Classic Braised Pork both use only Taiwanese pork.

What are the specs, list prices and bowl yields of Commercial Cui Lu?

Commercial Cui Lu comes in 3KG and 1KG packs, solids to braising liquid 5:5:

SizePacks per caseSolidsList price (excl. tax)Bowls (about 50g each)
3KG61,500gNT$540about 60
1KG18500gNT$192about 20

Discounts are available for large volumes, distributors and long-term partners. Contact us for a quote.

How many packs are in a case?

Packs per case by size:

PackPacks per case
100g150
1kg18
3kg6

How is Classic Braised Pork different from Commercial Cui Lu?

Classic Braised Pork (經典滷肉) has a solids-to-braising-liquid ratio of 7:3, with more solids. It was the former main product and is not currently featured; its pack sizes are the same as Commercial Cui Lu, which is 5:5. Prices are quoted by our staff; contact LINE @jasroo or jasroojr@mail.grokbot.com.

Does JASROO offer a small retail pack?

Yes. The 100g retail pack is sold as 神奇粹魯, JASROO's own retail brand.

Do you have other products and pack sizes?

Our main product is Commercial Cui Lu. Pack sizes are 100g, 1kg and 3kg (150, 18 and 6 packs per case respectively); the 100g retail pack is sold as 神奇粹魯. For other products, contact LINE @jasroo and our staff will explain.

Storage and heating (2)

How should the frozen braised pork be stored, and how long does it keep?

Store frozen at -18°C; shelf life is 12 months (6 months for bamboo shoots, 筍絲).

How do I thaw and heat it? What if my shop has no stove?

Thaw it in the refrigerator first, then heat it in a water bath, in the microwave, in an electric cooker, or by pouring it out and heating it (watch for scorching on the bottom). Without a stove, an electric cooker or microwave works. Commercial Cui Lu needs no dilution and no extra seasoning; just heat and use.

Ordering and payment (7)

What is the minimum order?

Orders ship from one case. Mixed cases are not allowed: one case cannot combine different sizes (such as 3KG and 1KG).

How can I pay?

Cash, bank transfer and cash on delivery are all accepted. Bank account details for transfers are provided by our staff.

How soon do you reply to messages sent outside service hours?

Customer service hours are Tuesday to Saturday, 09:00–18:00; we are closed Sunday and Monday. Messages sent outside service hours are answered in order during the next service period.

When will my order ship?

Orders placed after 18:00 ship one day later. Urgent orders can be picked up at the factory by appointment, or our staff can confirm frozen delivery options.

How do I contact JASROO to order or ask for a quote?

Call +886-2-2999-0123, add our Official LINE @jasroo (our only official LINE account), or email jasroojr@mail.grokbot.com. Holiday notices are posted on our official LINE @jasroo.

Can you issue invoices?

Yes. We can issue duplicate (two-part) uniform invoices, triplicate (three-part) uniform invoices and e-invoices.

How do chains, central kitchens, caterers or OEM/ODM partners work with JASROO?

The process is: understand volume and conditions → samples → quotation → mutual confirmation → contract → start working together. OEM production starts from 1 metric ton per month.

Samples (1)

Can I try samples before ordering?

Yes, for business customers (foodservice operators) only. The sample is Commercial Cui Lu, 5 × 100g packs, free of charge; the sample shipping fee is NT$200 and is fully credited against your first regular order.

Delivery (1)

How is it delivered, and how is shipping calculated?

By frozen delivery. Shipping is calculated by delivery area and confirmed by our staff. You can also pick up at the factory by appointment.

Quality issues and returns (3)

What if the goods arrive damaged or thawed?

Report damage or temperature problems within 24 hours of delivery and a wrong item or quantity within 3 days of delivery; quality problems must be within the expiry date with the product stored as required, and must be reported within 24 hours of discovery.

IssueReporting deadline
Damage or temperature problemsWithin 24 hours of delivery
Wrong item or quantityWithin 3 days of delivery
Quality problemsWithin the expiry date and stored as required: within 24 hours of discovery

Please provide your store name, order date or number, the affected items and quantities, and photos (product, outer carton, batch and expiry labels), and keep the product and carton.

How are returns and exchanges handled?

We first resend or exchange the goods; if no replacement is needed, the amount is credited against your next payment; if you ask for a refund, we refund by bank transfer in about 7 business days. JASROO pays the shipping when the issue is our error or carrier damage; otherwise the customer pays, and our staff will confirm the shipping cost.

When are returns and exchanges not accepted?

When the goods have been opened, heated or repacked (unless the product itself is defective); when they were not stored frozen at -18°C or below as labelled after delivery; or for returns without cause after shipment (food cannot be returned).